Frequently Asked Questions
Bluegrass Orthopaedics - Frequently Asked Questions
We’ve compiled answers to some of the questions we hear most often to help you find the information you need quickly. If you don’t see what you’re looking for, our team is always happy to help, just give us a call at 859.263.5140.
Appointments & Orthopedic Urgent Care
How do I schedule an appointment?
Appointments can be scheduled by calling our office or requesting one through our online scheduling form.
Do you offer same-day appointments?
Yes. Our BGONow Orthopedic Urgent Care locations provide same-day care for acute injuries.
Click here to find the location closest to you.
In addition, many of our providers offer same-day appointments for urgent orthopedic concerns. Call 859.263.5140 to check availability. We understand that accidents are unexpected and injuries don’t wait, and neither should you.
In addition, many of our providers offer same-day appointments for urgent orthopedic concerns. Call 859.263.5140 to check availability. We understand that accidents are unexpected and injuries don’t wait, and neither should you.
What should I bring to my appointment?
Please bring a photo ID, insurance card, and any relevant medical records or imaging related to your visit.
What should I do if I need to cancel or reschedule my appointment?
Please contact our office at least 24 hours in advance if you need to cancel or reschedule, so we can accommodate other patients. No-show visits may result in a charge.
Insurance & Billing
What insurance plans do you accept?
We accept most major insurance plans. Our team is happy to help verify coverage prior to your visit.
Do I need a referral to schedule an appointment?
In many cases, a referral is not required. However, some insurance plans may require one. We recommend checking with your insurance provider prior to scheduling.
What if I don’t have insurance or have a high deductible?
Self-pay options with transparent, upfront pricing are available
here.
How do I pay my bill?
To pay your bill online,
click here.
If you want to pay using your CareCredit healthcare credit card, click here.
If you want to pay using your CareCredit healthcare credit card, click here.
Medical Records & Forms
How can I request a copy of my medical records?
Medical records requests are securely handled through our partner, MediCopy.
Click here to learn more and request records.
Prescription Refill Requests
How do I request a medication refill?
Please call our office Monday through Friday, 9:00 AM – 12:00 PM to request a prescription refill.
Requests received after Noon may be processed on the next clinic day.
When calling, please have the following information ready:
When calling, please have the following information ready:
- Your full name & phone number
- Preferred pharmacy name & phone number
- Your date of birth
- Name of the medication you are requesting
- Any medication allergies
- Your doctor’s name
If you have any additional questions our team is happy to help. Call us at 859.263.5140.